Penfold is a direct marketing/direct response support company that delivers more of the essential services- and service - you need to build your business. Our operation is the engine that can propel your direct marketing programs to success, generate repeat buyers and revenues and accelerate your business goals by providing on-time fulfillment and total satisfaction to your customers. The way you fulfill a consumer response can make all the difference to the profit picture. Even the most exciting offers and promotions and your best marketing efforts can be damaged by slow or incorrect fulfillment. When your orders are backed by swift, accurate, quality fulfillment service, you add fuel to the value of your promotions, get your business where you want it to be, and you can expect complete marketing success.
Our Services Include:
- Warehouse and Distribution with FAST Shipping Services
- Complete Customer Service Supporty
- Customized Client Based Communication
- Real Time Connectivity with Quick Integration
- Flexible Order Status and Tracking
- Wide range of Online Shipping Options
Customer Service Come First
Nothing extends customer loyalty like great service and Penfold delivers. Our competent contact center, email and chat agents are trained and certified to promote your brand in ways that solve the customer's inquiries the first time and provides high quality customer care to foster loyalty and repeat buys. With a unique ticket control system we follow every problem quickly to resolution and report on any issues that require your attention. We are passionate about service and support and it shows throughout our service level and the commitments our employees make to you.